Refund Policy

01Exam payments

A correction, credit, or refund may be considered only if ECUSA cancels the examination, cannot provide the purchased access, or confirms that the same exam payment was charged more than once.

02Admission fees

Admission fees are non-refundable after review of the application has begun. If ECUSA confirms a duplicate payment, an incorrect amount, or a payment applied to the wrong eligible account, we may correct the record or issue an approved refund.

03Digital books

Digital-book purchases are non-refundable once access or a download link has been provided. A refund or correction may be considered when:

• the same book was charged more than once;
• ECUSA cannot provide access to the purchased book; or
• ECUSA confirms that a technical or administrative error caused the wrong book to be assigned.

A change of mind after digital access is provided does not qualify for a refund.

04Event tickets

A ticket refund may be requested up to 7 calendar days before the event. Requests made after that deadline are not refundable. If ECUSA cancels an event or materially changes its date and you cannot attend, ECUSA may offer a refund, transfer, or credit.

05Duplicate or incorrect payments

Report a suspected duplicate or incorrect payment within 7 calendar days. For faster investigation, contact us within 48 hours whenever possible. Include your name, account email, transaction reference, payment date, amount, payment method, and a receipt or screenshot. Never send a password, PIN, or complete payment credential.

06Administrative reversals

If staff record or approve a payment by mistake, ECUSA may revoke the related access while investigating. A revoked access record is not itself proof that money was refunded. If funds were actually received, ECUSA will reconcile the payment and communicate the correction, refund, or credit separately.

07Processing approved refunds

Once approved by ECUSA, a refund is normally initiated within 7–10 business days. Banks and payment providers may require additional time before the funds appear. Whenever practical, refunds are returned through the original payment method. Provider fees or exchange-rate differences outside ECUSA’s control may not be recoverable.

08Request review

Submitting a request does not guarantee approval. ECUSA may verify the account, transaction, access history, downloads, examination session, event deadline, and payment-provider confirmation before deciding. This policy does not limit any mandatory rights that apply under applicable law.